Chaser and Kolleno both sell credit risk as a headline capability, and they read it by opposite methods. Chaser puts a Creditsafe file in front of you, with Companies House filings, directors and credit events, from £199 a month on a flat turnover band. Kolleno runs a score of its own that updates continuously and moves the credit limit with it, from $650 per user a month.
The second difference is the shape of the bill. Chaser’s price answers to how large the business is and holds still when the team grows. Kolleno’s answers to how many people log in, with a minimum seat count on every tier, so three credit controllers cost three times the headline before anything is added.
A US small business waited 29.1 days to be paid in June 2026 and settled 8.3 days past due, on Xero Small Business Insights data, and the spread between the fastest and slowest states is wider than the average admits. No average tells you which of your customers will be the slow one. That is the question both products on this page were built to answer, and they answer it by opposite methods.
How this comparison was scored
Four things set the order on this page, and credit risk is the first of them, because both vendors lead with it and neither means the same thing by it.
- How credit risk is read. A named bureau file you can cite, or a model score the vendor computes and keeps current.
- What the bill does as the team grows. A flat band set by turnover, or a per-seat rate with a seat minimum underneath it.
- What the vendor actually prints. A published figure, in the vendor’s own currency, read on a stated date.
- How deep the verified review base runs. A score on its own proves little; the count and the platform go with it.
Chaser leads on the third and the fourth, at a printed £199 against $650 per user and 374 verified reviews on its largest platform against 99 on Kolleno’s. Kolleno leads on ERP reach and on cash application, which Chaser does not match at any tier. On the first criterion neither is better: they are different instruments, and the two sections after the entries are about which one your situation calls for.
Chaser and Kolleno compared: the table
Three rows carry the purchase: credit risk data, billing model and cash application. The rest of the table is close enough that it will not decide anything.
Two phrases below are used in a fixed sense. “None found” means neither the vendor’s feature pages nor its help centre document the capability either way, rather than that we asked and were told no. “Not published” means the vendor prints no figure. Prices are each vendor’s own published from-price, in the currency the vendor prints, read on the date in the last row.
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|---|---|---|
| Revenue fit | £4m and under on the entry tier, tiers to £200m | $1m turnover and above, with tiers stepping at $10m, $100m and $1bn |
| Billing model | Flat monthly price set by company turnover band | Per user, per month, with a minimum seat count on every tier |
| From (monthly) | £199 | $650 per user |
| Ledger integrations | Xero, QuickBooks, Sage 50, Sage 200, Sage Intacct, Sage Business Central, NetSuite, Dynamics 365, AccountsIQ, SAP | NetSuite, SAP S/4HANA and Business One, Sage Intacct, Dynamics 365, Workday, Oracle JD Edwards, Epicor, Infor, Odoo, Zuora, Xero, QuickBooks Online |
| Late fee grain | Yes (one global rule); four calculation types, including a Bank of England base rate type | None found |
| Credit risk data | Yes (Creditsafe report with a score and recommended limit, plus monitoring and a late payment predictor) | Yes (continuously updated AI credit scores, bureau integrations, auto-adjusting limits) |
| AI | Yes (email generator, recommended chase times, late payment predictor, automated calls) | Yes (insights, a copilot and an autonomous agent, on every subscription tier) |
| Cash application | Partial (auto-marks paid in Xero and QuickBooks Online, no bank-file matching) | Yes (remittance parsing, BAI2, NACHA and ISO 20022 bank files, match scoring) |
| Statements | Yes (monthly only, on a fixed day) | Yes (in the customer portal) |
| Payment plans | Yes (weekly through yearly, chased on the invoice due date) | Yes (weekly, monthly or bi-monthly, with plan-linked automations) |
| SMS | Yes (credit-metered, alongside letters and automated calls) | Yes (bundled on the enterprise tiers) |
| Rated | 4.98 from 374 on the Xero App Store, 4.5 from 68 on G2, 4.9 from 45 on Capterra | 4.9 from 99 on G2, 5.0 from 18 on the Xero App Store, 5.0 from 8 on Capterra |
| Last verified | Aug 2026 | Aug 2026 |
1. Chaser
Best for teams that want bureau credit checks and a base rate late fee in the same tool, up to £4m turnover on the entry tier
What is it best for?
For a finance team with a named credit controller that wants Creditsafe credit checks, email, SMS, letter and call chasing, and an automatic interest charge, all running from one system.
- Fits
- Businesses with a named credit controller; the entry tier is priced for £4m turnover and under, and the tiers run to £200m, though Chaser’s own pricing page states £100m
- Regions
- UK-registered, trading since 2014, sells worldwide
- Entry cost
- £199/mo on Compact for turnover to £4m with 4 users; Core £599/mo to £10m; Complete £899/mo above that; Chaser Care, the managed add-on, from £324/mo. As at August 2026, verify current pricing
- Rated
- 4.98 from 374 Xero App Store reviews; 4.5 from 68 on G2; 4.9 from 45 on Capterra, mostly 2020 to 2022
- Awards
- Xero App Partner of the Year 2023
- Runs on
- Xero, QuickBooks, Sage 50, Sage 200, Sage Intacct, Sage Business Central, NetSuite, Dynamics 365, AccountsIQ, SAP, HubSpot, Gmail, Outlook
- Late fees and interest
- Yes. Four calculation types, including a Bank of England base rate type, recalculated daily, but one global rule only, which cannot vary by schedule or customer group, and no fee is raised on payment-plan or partially paid invoices
- Does best
- Creditsafe credit checking and monitoring in the same tool as email, SMS, letter and call chasing
Chaser sends from the credit controller’s own Gmail or Outlook mailbox rather than from a platform domain, so the chase arrives in the thread the customer already has and carries the sending reputation your business built rather than one shared with every other tenant. SMS, letters, a payer portal and a partner collections route sit around that, metered as credits rather than bundled into the tier.
The credit check is bought from Creditsafe and opens inside the app instead of in a separate browser tab. What one check returns is set out in full further down this page, because the contents are the whole argument for buying Chaser over a tool that scores customers itself.
Chaser also raises the charge. Four calculation types are available, one of them tracks the Bank of England base rate and recalculates daily, and the result posts to Xero as an invoice line, which is how an overdue invoice here ends as money owed rather than as another email.
Limitations with Chaser. One global late-fee rule that cannot vary by schedule or customer group, and no fee on payment-plan or partially paid invoices. Statements go out monthly, on one fixed day. Compact stops at four users. Payment plans split an invoice weekly through yearly, but the chasing follows the original invoice due date rather than the instalment dates, and Chaser’s own documentation advises chasing the instalments by hand. Cash application stops at marking the invoice paid in Xero or QuickBooks Online, with no bank-file matching. The price is set by company turnover rather than by invoice volume, and it rose roughly four to five times when Chaser moved off its old invoice tiers, though it does not move again when a fifth person joins the team, which is where Kolleno’s meter starts.
2. Kolleno
Best for order-to-cash teams on NetSuite or SAP that need cash application and AI agents, $1m turnover and above
What is it best for?
For a NetSuite or SAP order-to-cash team that needs remittance parsing and bank-file cash application, not only reminders, and can absorb per-seat pricing.
- Fits
- Order-to-cash teams above $1m turnover on the entry plan, with published tiers stepping at $10m, $100m and $1bn
- Regions
- London head office, founded 2020, selling internationally
- Entry cost
- $650 per user a month on BusinessPay, $545 on annual billing, minimum one user, for turnover above $1m; Business Plus $1,245 per user, $995 annual, minimum two users; Enterprise and Enterprise Plus are quoted. As at August 2026, verify current pricing
- Rated
- 4.9 from 99 G2 reviews, latest June 2026; 5.0 from 18 Xero App Store reviews; 5.0 from 8 on Capterra
- Awards
- G2 Best Software Awards 2024
- Runs on
- NetSuite, SAP S/4HANA and Business One, Sage Intacct, Dynamics 365, Workday, Oracle JD Edwards, Epicor, Infor, Odoo, Zuora, Xero, QuickBooks Online
- Late fees and interest
- None found. No feature page or help article documents a late fee or interest calculation
- Does best
- Cash application, with email remittance parsing, BAI2, NACHA and ISO 20022 bank files, match scoring and NetSuite multi-currency journal entries
Kolleno does not buy a credit report, it computes one. A score is held live on every customer, bureau feeds sit behind it rather than in front of it, and the credit limit moves as the score moves, so a limit agreed in January is not the limit in June unless the customer’s behaviour stayed still.
Three AI layers run on every subscription tier. Insights predict payment likelihood and keep those scores current. A copilot drafts email, SMS and call scripts for a person to approve. An agent works a collections policy on its own and adjusts credit limits as it goes. Workflows fire on triggers such as invoice created, an ERP payment or an email bounce, with conditional branches and run-hour restrictions.
Sending is platform-side rather than mailbox-side. That buys one consistent voice across a team of any size, and gives up the individual controller’s own thread with the customer, which is the trade Chaser makes in the other direction.
Limitations with Kolleno. $650 per user a month with a $1m turnover floor puts Kolleno above the budget of a smaller finance team, and the second tier nearly doubles that before the minimum seat count is applied. No late fee or interest function is documented anywhere in its materials, so an interest charge stays a manual job or a ledger job. Letters and calls are not workflow actions. Payment plans split evenly, and an uneven total has to be split by hand. Reviewers return to navigation and to the depth of the reporting, and describe the mobile app as basic.
A filing, or a model: two ways to read credit risk
Chaser hands you a document. Kolleno hands you a number. A buyer who reads those as the same feature will pick the wrong one.
A bureau file is factual and late. Accounts are filed months after the period they cover, a director change is recorded once it has been registered, and a credit event appears after it has happened. What the file gives you is evidence: something you can put in front of an auditor, a credit insurer or a board that wants to know why the account was opened at that limit.
A model score is current and inferred. Kolleno’s score moves with the behaviour it observes and drags the credit limit along behind it, so a customer who has quietly slipped from paying at day 30 to paying at day 55 is downgraded long before anything is filed anywhere. What the score cannot give you is a source. It is the vendor’s well-informed opinion, and it is not a document.
The working split: a filing decides whether to open the account, and a model decides whether to leave it open at the same limit next quarter.
Risk and enforcement part company at the same point. Chaser can turn a slow payer into a charge, on one global rule with four calculation types including a Bank of England base rate type recalculated daily. Kolleno documents no fee of any kind, so its answer to a customer who pays late is to score them lower and work the account harder.
One global rule (Chaser)
- Four calculation types, including a base rate type
- Recalculated daily
- A single rate covering every account
- Nothing raised on a plan or a part-paid invoice
No fee mechanic (Kolleno)
- No feature page or help article documents one
- Interest stays a manual or ledger job
- Nothing to waive in exchange for payment
- Credit risk is scored, not charged
What each product does once the risk has turned into an overdue invoice. Chaser converts it into a charge on one rule for the whole account. Kolleno scores the customer down and works the account harder, and raises nothing.
What a Creditsafe report actually contains
The credit check is metered, so it is worth knowing exactly what one credit buys before the feature is priced into the decision.
- A credit score with a recommended limit, which is the figure a controller sets terms against rather than guessing at.
- The customer’s own payment score, built from how it settles its other suppliers, not only how it settles you.
- Credit event history, so a recent judgment or a registered charge is visible before the goods go out.
- Companies House filing and director data, including who signs the accounts and whether they were filed late.
- Continuous monitoring, so the file is watched after the account is opened and not only on the day it was opened.
- A late payment predictor sitting on top of the file.
Checks are metered in credits. A check on a UK or Ireland registration costs one credit, and a check anywhere else costs four, with credits sold at £2 to £3 each. That prices the feature comfortably for a UK ledger and prices it awkwardly for a debtor book spread across Europe.
Kolleno buys nothing you can name. Bureau integrations feed its own score, no per-check meter is published, and what comes out is always current and never citable. On an account you have to justify to a credit insurer or to a board, that is the difference the two methods make.
Flat by turnover, or per seat: what three users do to the bill
The two meters run in opposite directions. Chaser’s bill answers to how large the business is. Kolleno’s answers to how many people sign in.
Chaser’s Compact tier is £199 a month for turnover to £4m and includes four users, with a fifth at £10 a month. Core is £599 to £10m with unlimited users, templates and schedules, multi-entity and call recording. Complete is £899 above that. A credit control team that doubles in size changes nothing on the invoice.
Kolleno’s BusinessPay is $650 per user a month, or $545 on annual billing, minimum one user, for turnover above $1m. Three controllers is $1,950 a month at the monthly rate before a single add-on. Business Plus is $1,245 per user, $995 annual, and starts at two seats, so its real floor is $2,490 a month rather than $1,245.
Read that as a hiring question rather than a pricing question. A team that plans to add people to collections is charged for the plan by the per-seat meter. A team that plans to hold headcount and grow revenue is charged for that instead by the turnover band.
Both meters have a second layer. Chaser charges the channels on top: SMS at 5p to 7p, letters £1.25 to £1.50, calls 8p a credit-minute, credit checks £2 to £3, the receivables forecast £9 a month and the cash flow forecast £20. Kolleno’s own pricing page notes that integrations, customisations and add-ons may carry extra charges, without printing what any of them are.
Cash application, where Kolleno stands alone
This is the row where the two products are not close. Chaser marks the invoice paid. Kolleno matches the money.
Kolleno parses remittance emails into suggested matches, connects to banks over SFTP, reads BAI2, NACHA and ISO 20022 files, scores every match, and handles one-to-many, partials, credit-note offsets, foreign exchange differences and bank fees. On NetSuite it writes the multi-currency journal entries that fall out of the match.
Chaser’s equivalent is to auto-mark an invoice paid in Xero or QuickBooks Online. That closes the chase, which is what a reminder tool needs it to do, and it will not reconcile one lump payment against eleven invoices.
The test is what lands in your bank account. Payments arriving one invoice at a time with a reference attached are handled by marking. Payments arriving in batches, across currencies, with the remittance advice inside a PDF, are the job itself, and only one of these two products does that job.
That is also why the integration lists diverge. Kolleno reaches SAP S/4HANA and Business One, Workday, Oracle JD Edwards, Epicor, Infor, Odoo and Zuora. Chaser reaches Sage 50, Sage 200, Sage Business Central and AccountsIQ. Xero, QuickBooks Online, Sage Intacct, NetSuite and Dynamics 365 run both, so for most Xero and QuickBooks teams the ledger row decides nothing and the three rows above it decide everything.
Common questions
The questions that come up once both products are on the same shortlist: what the credit data is worth, what the seats cost, and what happens to an invoice that goes past its terms.
Is Chaser or Kolleno better?
Neither is better outright. Chaser is the stronger buy for a team that wants a citable bureau file and an automatic interest charge on a flat price from £199 a month. Kolleno is the stronger buy for an order-to-cash team on NetSuite or SAP that needs bank-file cash application and AI agents, from $650 per user a month. Both prices are as at August 2026; verify current pricing.
Whose credit data can I show to an auditor?
Chaser’s. The report is a Creditsafe file, and it carries filed Companies House data, directors, credit events, a payment score and a recommended limit, so the decision has a source behind it. Kolleno’s score is computed by Kolleno from bureau feeds and behavioural data, which makes it current but leaves nothing to attach to a credit paper.
What does a credit check cost in each tool?
Chaser meters them: one credit for a UK or Ireland check and four for anywhere else, with credits sold at £2 to £3. Kolleno publishes no per-check price, because scoring is part of the platform rather than a metered lookup.
How much do Chaser and Kolleno cost for a team of three?
Chaser’s Compact tier is £199 a month whether the team is one person or four, with a fifth user at £10. Kolleno’s BusinessPay is $650 per user a month, so three seats is $1,950 a month, or $1,635 at the $545 annual rate. Business Plus is $1,245 per user with a two-seat minimum.
Which one charges late fees and statutory interest automatically?
Chaser. It offers four calculation types, including a Bank of England base rate type, recalculated daily, applied as one global rule for the whole account. Kolleno documents no late fee or interest feature in its public materials, so the charge stays a manual job or an ERP job.
Do Chaser and Kolleno integrate with Xero and QuickBooks?
Both do, and both hold Xero App Store listings. Chaser also reaches Sage 50, Sage 200, Sage Business Central, Sage Intacct, NetSuite, Dynamics 365, AccountsIQ and SAP. Kolleno reaches NetSuite, SAP S/4HANA and Business One, Sage Intacct, Dynamics 365, Workday, Oracle JD Edwards, Epicor, Infor, Odoo and Zuora. Check that the exact ledger you run is on the list before committing.
Which one is stronger on cash application?
Kolleno, by a wide margin. It parses remittance emails into suggested matches, connects to banks over SFTP, reads BAI2, NACHA and ISO 20022 files, scores matches, handles one-to-many matching, partials, credit-note offsets, foreign exchange differences and bank fees, and writes NetSuite multi-currency journal entries. Chaser marks the invoice paid in Xero or QuickBooks Online and stops there.
What was verified, and where the vendors disagree with themselves
Two figures on this page come from vendors that contradict their own materials, and both are printed as the vendor prints them rather than resolved in the vendor’s favour.
Chaser’s pricing page and its plan detail do not agree on the top of the range: one states £100m and the other £200m. Kolleno renders its price in the visitor’s currency, so the $650 quoted here is the US dollar rendering of a page that may show you a different symbol and a different number.
Prices were read from each vendor’s own pricing page in August 2026 and reproduced in the currency the vendor prints, with no conversion applied. Ratings were read from the Xero App Store, G2 and Capterra with the count and the platform named beside each one; Chaser’s Capterra reviews are mostly 2020 to 2022 and are labelled that way, because a rating with a stale base is weaker evidence than a live one.
Kolleno’s late-fee row reads “None found” rather than “No” because the absence was established by reading the feature pages and the help centre, not by asking the vendor. Accounting.Events took no payment from either company for this comparison and sells no placement on it.
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